Answers to Common Questions to help you decide what’s right for you
Q: What’s wrong with utility generators sold by box stores?A: They produce extreme noise, and we mean Extremely Loud! (110dBA vs <57dBA). (b) Their outputs are not regulated so they can turn a bad situation into a terrible situation (burning out furnace electronics), (c) They tend to run through a tank of gas in less than 4 hours, (d) Most are open frame so weather is a big concern, (e) Gasoline gums up carburetors after even short storage intervals, so when you need it to start, you find yourself taking the carburetor apart during a power outage. Q: Can’t I just add a better muffler to a box store generator?A: Not really if you want it to produce anywhere near the power you think you paid for (back pressure). Just as important is the enclosure for quiet operation. Modern inverter output units have insulated vented enclosures that dampen vibration and tuned exhaust systems. The difference is similar to cars built in the 70s vs today’s much more quiet & efficient models.Q: Why do I need an Inverter Output and do all generators have this?A: The Uninterruptible Power Supply industry (notably American Power Conversion) spent decades perfecting power conditioning for sensitive electronics. One outcome of this, is inverter based generators that are essentially UPS’s integrated into a generator. You need this for your electronics.Q: Can I use my gas grill propane tank as a backup A: Yes, if it is up to date, and meets all current codes. You can ask your propane dealer to verify your tank is current at your next refill.Q: Does Propane work at cold temperaturesA: Yes, Like Barbecue Grills, our generators run from the propane vapor tank from the top of the propane tank. In the summer, the air around the tank warms the tank enough to keep the vapor pressure where you need it, but at -20 deg F, you need to warm it a bit. Just place the tank a the rear of the generator and let the exhaust warm the tank! This is the same reason you might have noticed your barbecue grill takes longer to cook food when its really cold out.
Q: How can you power up my home if I’m not there (without going inside)A: We install an automatic transfer switch near your electrical load center, usually in your basement, and route your critical loads like heat and sump pump through this ahead of time. When the power fails and we plug in our generator to the outside inlet we also install, the transfer switch automatically switches your critical loads to the generator after a brief delay for starting up. When the generator is turned off, unplugged and taken away, the transfer switch automatically switches everything back. The house never needs to be entered or alarm turned off if your not home.Q: How do you know that the power has failed at our house?A: We can either get an automatic notification from your alarm company, you can call us on your cell phone, or we can install a monitoring device for heat - whichever is best for you.Q: Why is your deployment idea the most cost effective for us?A: We equate our service to a gym membership - you can either buy all the equipment yourself and maintain it, or be part of a pool of people with similar needs and only pay for a fraction of the total price while getting professional equipment that runs when you need it most. To keep costs down, we maintain a reserve ratio of generators-to-customers based on area wide outage data, and purposefully try to spread out our customer base as it is exceedingly rare to have state-wide or nation-wide power outages. In the event this is a concern, one of our deployment options is for home owners to keep a generator on site year round and self-deploy as needed.Q: How long will you wait to deploy a unit to my home after an outage?A: Most outages last 1 hour or less, so we don’t begin deploying units until then. In the event this is a concern, one of our deployment options is for home owners to keep a generator on site year round and self-deploy as needed.